Business Process Outsourcing
Our Business Process Outsourcing (BPO) service is a strategy for customers to outsource their non-strategic business processes while maintaining the same quality of results in Vietnam at the most competitive price. Our multilingual systems covering all different languages, our high data and information security requirements (German Federal Data Protection Act, EU Directive 95/46/EC, ISO 27001 issued by TÜV Rheinland, Data Protection Certificate issued by Lufthansa, Personal Data Protection Certificate issued by TÜV Rheinland Japan) and our high quality standards (CMMi Level 3, ISO 9001:2000, ISO 9001:2008 issued by TÜV Rheinland Vietnam) allow us to offer our service to customers in all countries with different data security regulations.
We offer our clients:
Address Enrichment
Address Enrichment describes the service of updating and enriching a client’s database. For this purpose, operators research in different public sources such as World Wide Web, Yellow Pages, Business handbooks, exhibitions, directories and more to gain information about persons, institutions and organizations.
Data Management
Data Management represents the service of managing, correcting and updating data for example in master databases.
Press Clipping
Press Clipping represents the service of screening of electronic media such as E-newspapers and the extraction of topics of interests from these media. In the first instance, customers provide GHP Far East copies of the relevant information sources and their topics of interest. Subsequently, relevant articles are extracted from these sources and are regularly available for customers. Therefore clients do not need to spend time for searching for relevant information and can focus on their interests.
Web Content Categorization
Web Content Categorization describes the service of collecting and categorizing positive, negative and neutral feedbacks in communication channels such as web forums, newsgroups and portals. In the first step, the client company specifies the topic of research and provides GHP Far East with the relevant communication channels. Subsequently, these communication channels are analyzed and categorized according to topic and feedback type: Negative, positive or neutral. This service is offered in different languages including English, German, French and Chinese and represents a new way for companies to obtain real response about their products and services. This valuable source of knowledge helps companies to optimize their own products and services.
Web Research
Web Research is the service of searching specific information on webpages such as names of committee members, addresses or tax numbers in order to create, correct and enrich the client’s database.
Website Updating
Website Updating describes the service of updating product information in web shops by entering data into a client’s online application. Web shops which offer their customers the opportunity to create their own product design, need to update constantly their comprehensive product database. Numerous modifications such as product name, products size, image, model, model name and prices are entered regularly in an online application of the client. In order to update the database immediately, GHP operators usually work in the client’s server.
White Mail Processing
White Mail Processing describes the service of analyzing, categorizing and extracting the content of White Mails, an unstructured form of documents including requests, complaints, inquiries and orders. In the first instance, the content of White Mails is analyzed and the demanded data such as customer code, transaction code, order code, amount paid and comments are extracted. Subsequently, the entered data is verified and updated in the client’s transaction database. According to received information, personalized replies will be automatically generated and sent to mail senders. Since companies receive numerous of White Mails each day, this service can facilitate highly the every-day business in all companies.
Quality Summit - annual event, organized by B.I.D (Business Initiative Directions) organization to honor the companies on the basis of compliance with its original quality control model ‘QC100’.
Personal Data Protection Certificate issued by TÜV Rheinland Japan in 2010 – Personal data protection document, stating the compliance of technical and organizational protection measures when personal data is transferred from an EU country to a third country outside of the EU territory in order to be processed.
ISO 9001:2000 specifies requirements for a quality management system, where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements; aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
ISO 9001:2008 introduces clarifications to the existing requirements of ISO 9001:2000.
ISO 27001:2005 is a standard which determines the information security system requirements applicable to any organization willing to prove its capacity to handle internal information and/or their customers’ information with confidentiality and integrity.
CMMi Level 3 (Capability Maturity Model Integration) is a process improvement approach whose goal is to help organizations to improve their performance. There are five maturity levels for development. Level 3 Defined means the process is defined/confirmed as a standard business process and is decomposed to levels 0, 1 and 2.
Data Protection Certificate issued by Lufthansa – Data protection document, stating the compliance of data processing activities with the German Data Protection Law (Bundesdatenschutzgesetz) and Directive 95/46/EC of the European Parliament and of the Council (European Data Protection Guideline).
ISO/IEC 27001:2005 - a part of ISO/IEC 27000 family of standards, is an Information Security Management System (ISMS) standard published in October 2005 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It formally specifies a management system that is intended to bring information security under explicit management control.
EU Directive 95/46/EC (also known as EU Data Protection Directive) is a directive adopted by the European Union designed to protect the privacy and protection of all personal data collected for or about citizens of the EU, especially as it relates to processing, using, or exchanging such data.
German Federal Data Protection Act - Rules and recommendations of manual & machine processing of a personal data. This act was issued by the Federal Commissioner for Data Protection and Freedom of Information, Germany.
Ho Chi Minh City: Saigon ICT Tower, Quang Trung Software City, District 12
Can Tho City: No. 7 Nguyen Thi Minh Khai, District Ninh Kieu
Optical Mark Recognition. OMR is the automatic identification of marks which are made on forms and subsequently also scanned. OMR is frequently used when processing questionnaires and answer sheets, i.e. any type of form where boxes have been ticked.
Optical Character Recognition. OCR is the automatic identification, digital encoding and extracting of printed or handwritten characters from an image by means of an optical scanner and specialized software. This involves photo scanning of the text character-by-character, analysis of the scanned-in image, and then translation of the character image into character codes, such as ASCII for further data processing.
Business Process Outsourcing (BPO): The delegation of one or more IT-intensive business processes to an external provider that owns, administers, and manages a selected process or set of related processes.
