Business Process Outsourcing
Our Business Process Outsourcing (
We offer our clients:
Address Enrichment describes the service of updating and enriching a client’s database. For this purpose, operators research in different public sources such as World Wide Web, Yellow Pages, Business handbooks, exhibitions, directories and more to gain information about persons, institutions and organizations.
Data Management represents the service of managing, correcting and updating data for example in master databases.
Press Clipping represents the service of screening of electronic media such as E-newspapers and the extraction of topics of interests from these media. In the first instance, customers provide GHP Far East copies of the relevant information sources and their topics of interest. Subsequently, relevant articles are extracted from these sources and are regularly available for customers. Therefore clients do not need to spend time for searching for relevant information and can focus on their interests.
Web Content Categorization
Web Content Categorization describes the service of collecting and categorizing positive, negative and neutral feedbacks in communication channels such as web forums, newsgroups and portals. In the first step, the client company specifies the topic of research and provides GHP Far East with the relevant communication channels. Subsequently, these communication channels are analyzed and categorized according to topic and feedback type: Negative, positive or neutral. This service is offered in different languages including English, German, French and Chinese and represents a new way for companies to obtain real response about their products and services. This valuable source of knowledge helps companies to optimize their own products and services.
Web Research is the service of searching specific information on webpages such as names of committee members, addresses or tax numbers in order to create, correct and enrich the client’s database.
Website Updating describes the service of updating product information in web shops by entering data into a client’s online application. Web shops which offer their customers the opportunity to create their own product design, need to update constantly their comprehensive product database. Numerous modifications such as product name, products size, image, model, model name and prices are entered regularly in an online application of the client. In order to update the database immediately, GHP operators usually work in the client’s server.
White Mail Processing
White Mail Processing describes the service of analyzing, categorizing and extracting the content of White Mails, an unstructured form of documents including requests, complaints, inquiries and orders. In the first instance, the content of White Mails is analyzed and the demanded data such as customer code, transaction code, order code, amount paid and comments are extracted. Subsequently, the entered data is verified and updated in the client’s transaction database. According to received information, personalized replies will be automatically generated and sent to mail senders. Since companies receive numerous of White Mails each day, this service can facilitate highly the every-day business in all companies.