IT Operational Services
Running data centers 24/7 in 3 locations requires continuous observation and precise maintenance of network and servers. Our Network Operations Center (NOC) team of highly qualified technicians and engineers monitors all network and server activities in our premises where more than 1000 employees work.
Monitoring includes but is not limited to: production processes, applications, network traffic, internet security along with any external events and/or circumstances that could impact the stability and functionality of our clients’ systems.
Acting as a first responder unit, the NOC team rapidly identifies problems, informs our customers and resolves the problem. By issuing so called ‘trouble tickets’, the NOC team informs the customer support team which is responsible for the cause investigation and recommendations for further corrective and preventive actions to limit future damages. This procedure ensures rapid corrections, immediate management of incidents 24/7/356 and a significant reduction in downtime.