IT Operational Services
Running data centers 24/7 in 3 locations requires continuous observation and precise maintenance of network and servers. Our Network Operations Center (NOC) team of highly qualified technicians and engineers monitors all network and server activities in our premises where more than 1000 employees work.
Monitoring includes but is not limited to: production processes, applications, network traffic, internet security along with any external events and/or circumstances that could impact the stability and functionality of our clients’ systems.
Acting as a first responder unit, the NOC team rapidly identifies problems, informs our customers and resolves the problem. By issuing so called ‘trouble tickets’, the NOC team informs the customer support team which is responsible for the cause investigation and recommendations for further corrective and preventive actions to limit future damages. This procedure ensures rapid corrections, immediate management of incidents 24/7/356 and a significant reduction in downtime.
Quality Summit - annual event, organized by B.I.D (Business Initiative Directions) organization to honor the companies on the basis of compliance with its original quality control model ‘QC100’.
Personal Data Protection Certificate issued by TÜV Rheinland Japan in 2010 – Personal data protection document, stating the compliance of technical and organizational protection measures when personal data is transferred from an EU country to a third country outside of the EU territory in order to be processed.
ISO 9001:2000 specifies requirements for a quality management system, where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements; aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
ISO 9001:2008 introduces clarifications to the existing requirements of ISO 9001:2000.
ISO 27001:2005 is a standard which determines the information security system requirements applicable to any organization willing to prove its capacity to handle internal information and/or their customers’ information with confidentiality and integrity.
CMMi Level 3 (Capability Maturity Model Integration) is a process improvement approach whose goal is to help organizations to improve their performance. There are five maturity levels for development. Level 3 Defined means the process is defined/confirmed as a standard business process and is decomposed to levels 0, 1 and 2.
Data Protection Certificate issued by Lufthansa – Data protection document, stating the compliance of data processing activities with the German Data Protection Law (Bundesdatenschutzgesetz) and Directive 95/46/EC of the European Parliament and of the Council (European Data Protection Guideline).
ISO/IEC 27001:2005 - a part of ISO/IEC 27000 family of standards, is an Information Security Management System (ISMS) standard published in October 2005 by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It formally specifies a management system that is intended to bring information security under explicit management control.
EU Directive 95/46/EC (also known as EU Data Protection Directive) is a directive adopted by the European Union designed to protect the privacy and protection of all personal data collected for or about citizens of the EU, especially as it relates to processing, using, or exchanging such data.
German Federal Data Protection Act - Rules and recommendations of manual & machine processing of a personal data. This act was issued by the Federal Commissioner for Data Protection and Freedom of Information, Germany.
Ho Chi Minh City: Saigon ICT Tower, Quang Trung Software City, District 12
Can Tho City: No. 7 Nguyen Thi Minh Khai, District Ninh Kieu
Optical Mark Recognition. OMR is the automatic identification of marks which are made on forms and subsequently also scanned. OMR is frequently used when processing questionnaires and answer sheets, i.e. any type of form where boxes have been ticked.
Optical Character Recognition. OCR is the automatic identification, digital encoding and extracting of printed or handwritten characters from an image by means of an optical scanner and specialized software. This involves photo scanning of the text character-by-character, analysis of the scanned-in image, and then translation of the character image into character codes, such as ASCII for further data processing.
Business Process Outsourcing (BPO): The delegation of one or more IT-intensive business processes to an external provider that owns, administers, and manages a selected process or set of related processes.
